If a charge was made by mistake, you were charged twice, a pack or Sprout Plus does not work as described, or the wrong item was delivered, email hello@vaultprintco.com within 30 days of the charge. We will fix it, resend it, or refund that charge.

Refunds

Last updated: October 30, 2026

Card payments, Sprout Plus, packs, invoices and the billing portal will be described here when paid plans open.

If something is wrong

Email hello@vaultprintco.com within 30 days of the charge if:

a charge was made by mistake
you were charged twice
Card payments, Sprout Plus, packs, invoices and the billing portal will be described here when paid plans open.
the wrong item was delivered

We will fix it, resend it, or refund that charge.

Change of mind

Card payments, Sprout Plus, packs, invoices and the billing portal will be described here when paid plans open.

Cancel any time, the same way you signed up. In Settings, choose "Manage or cancel Plus." You can also email hello@vaultprintco.com and we will cancel it for you. Cancelling stops the next charge, and access continues to the end of the period you already paid for.

How refunds are paid

Card payments, Sprout Plus, packs, invoices and the billing portal will be described here when paid plans open.

Receipts and ESA purchases

Email hello@vaultprintco.com for a receipt. It shows the items, the amount, the date and our business name, and it does not include a child's name. Your program decides whether a purchase can be used, and we cannot promise that any program will pay.

Your rights

Nothing here limits any refund or other right you have under the law where you live.

Contact

Email: hello@vaultprintco.com

Arbi Pro LLC, doing business as VaultPrintCo